Tuesday, September 11, 2012

OPEN MICROPHONE GAFFES AND MISSTEPS


It has happened to heads of state and titans of business: the presence of a live microphone at the wrong time and place.  Even the seasoned spokesperson may make regrettable statements at the close of a recorded interview thinking the microphone--and camera--have been turned off.
You would think that even experienced public figures should know better.  But they are human.  In truth, it is difficult to stay guarded and on message all of the time.

Consider these open mic incidents that made international headlines:
Former British Prime Minister Gordon Brown called a senior citizen a "bigot" on a BBC wireless mic from inside what he thought was the privacy of his chauffeured limousine.  Or an incident from 2000 when then-Governor George W. Bush mumbled to his running mate Dick Cheney that a New York Times reporter in the crowd was a “major league a-hole.”  The off-handed insult was picked up by an open microphone on the podium of the stage. 

There have been hundreds of incidents like these in the news recently.  And, the heated debate of the 2012 presidential campaign season increases dramatically the probability that gaffes will happen daily.

On the corporate front, CEOs have been known to make unplanned comments in elevators, rest rooms, gyms and hair salons.  Take the case of the president of a pharmaceutical company who got into a crowded hotel elevator after delivering disappointing news to a room full of industry analysts, shareholders and trade reporters.  

With a sigh of relief, he said: “Lucky they didn’t ask about the rumored merger ‘cause I would have had to come clean.”  A reporter riding the same elevator overheard the comment and pursued the story. It ran the next day, discrediting the integrity of the CEO and tarnishing the company’s reputation.

Moral of the story:  resist the urge to vent emotionally anywhere near an open microphone or recording device.  An elevator, limousine, gym, hotel bar and airplane are not places for comments or conversations about prickly subjects.  Remember that smartphones and the Internet have blurred the lines between traditional and citizen journalism. Anyone with an iPhone can record your voice or capture your image in a compromising way and instantly make it public.


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